Happy Holidays from the OnePager team! Our sales, support, and licensing hours for the 2018 holiday season are as follows:
We resume our normal weekday support schedule of 9a-8p ET on January 2, 2020.
We have become aware of a critically-broken Office Update that Microsoft began pushing to users this past Tuesday, November 12th.
The update, once installed, will immediately break a number of key Microsoft Office features and many Office add-ins, including OnePager. It also will break any third-party applications that rely on certain Office components to be functional on your system.
In short, it is an unmitigated disaster.
To learn how this impacts your use of OnePager, read here to get more details, and to learn how to fix the issue so that your access to OnePager is not interrupted.
For more general information on the issue, since it impacts many other applications beyond OnePager, read here, and here.
In the meantime, if you have not already been hit by this update, please temporarily suspend Office Updates until Microsoft has released a fix. To turn these off, launch Excel, and go to File > Account > Update Options. Choose to Disable Updates
If Microsoft provides us with more information on how to stop this issue from happening without waiting for their next update to be pushed, we will let you know ASAP.
We’d like to remind all of our users, especially those who have been with us for a while, to keep their installations of OnePager current. OnePager interfaces directly with components from Windows, Microsoft Project, Project Online, and Excel. Microsoft periodically makes updates to Windows, Office, and Project, especially if you are using Office 365. If you’re running an outdated version of OnePager, there’s a possibility that you could encounter issues that we’ve already fixed in a later update.
Many IT departments are very good about installing Windows Updates as soon as they come out, and doing the same with Office updates. OnePager isn’t always top-of-mind for them, so we occasionally see cases where the IT department stays on top of updates from Microsoft but forgets to maintain OnePager. This is akin to rotating the tires on your car every 10,000 miles but never changing the oil. The tires will be in great shape, but your engine might end up giving you a nasty surprise!
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