Theoretically, we here at OnePager are experts on … OnePager. But, having been in the business of helping project managers present clear and eye-catching Gantt charts for many years, we have picked up a lot of tips and tricks along the way about the project and portfolio management (PPM) software that feeds data into OnePager.
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Help! OnePager isn’t working! – Guidelines for Support Interactions
From the outset, let me state that very early on in the life of our company, we purposefully decided that customer experience would not only a priority, but a tenet of our business.
A part of this was as goal to provide best-in-class support.
We pride ourselves on our accessibility and turnaround time when our customers need help, and for the most part, we hear that our philosophy is working.
Your IT guy (or gal) has no idea what OnePager is or how it works
I’m generalizing, but this is largely true.
The statement may be shocking for some of you, I know, but it’s one you need to be conscious of, for your own sanity.
They’re probably the best in their profession if they’ve created the perception that they inherently know about, and can fix, everything related to your computer. However, it’s simply not true.
“Truthiness” in your charts – % Complete
One of the most-often received questions by our support team, is: “Why don’t my progress bars match my status date in OnePager?”
For us, this question brings to mind “Truthiness.”
Measuring On-time Performance Across a Portfolio with OnePager
So you’ve taken many steps to get to this point: Your firm has launched a PPM tool, and your staff is trained how to use it. You’ve built a base set of standards, and are beginning to reap the benefits of having all your data in one place, reporting your initiatives, and tracking how much they truly cost. You finally have an eye on things.
But now you want to investigate whether or not you have any more deep-seated issues within your organization.
One visual that will help significantly with this is a Stacked Resource Timeline.
New Video: The Ins and Outs of Updating Your OnePager
Updated Video: Formatting in OnePager
There are two paths to begin customizing your OnePager visual:
- Using the settings in the Project-View Properties (automation)
- Manually making changes to the chart
This video covers both paths, and is worth a few minutes of your time if you’re someone who is always looking to improve!
https://youtu.be/GmvwpLHfdmQ
Ever Check Out The OnePager YouTube Channel?
Not all of the OnePager tips and tricks videos make it onto our Support Videos page. But every video we’ve ever made can be found on our YouTube channel.
https://www.youtube.com/user/chroniclegraphics?sub_confirmation=1
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Announcing the OnePager Wiki
We are excited to announce our OnePager Wiki, which provides you with searchable access to all of our OnePager product content.
The OnePager Wiki is always available from our main support page:
Resources and Cost – A Community Garden
We get asked a LOT what OnePager can provide in terms of displaying resource and cost data. The question doesn’t come in a specific way. It really is this generic: “Can you display resource and cost data?”
First, let’s answer the question: YES.
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