OnePager and the Terrible, Horrible, No Good, Very Bad Emails

This is more of an apology to you than a sad story.

The weekend before last, the third party application we used for help sending newsletters and emails sent off about 500,000 repetitive messages. Many received messages both Saturday and Sunday (ugh).

It was terrible, horrible, and very bad.

Our integrity and reputation are everything to us, and both have been tested with this event. We pride ourselves on our application, yes, but our relationship with our users is just as important. Anything that impacts that weighs heavily on us.

Apologies have been made via email (ironically), but we wanted to post a more public apology here, just in case you didn’t see that email…it might even be sitting in your junk folder right now! Rest assured that your personal contact information was NOT compromised, and remains secure.

We are so appreciative of the many understanding responses we’ve had over the course of the last 10 days. It has, quite literally, eased the pain. Thank you so much for being OnePager users, and for all of your advocacy!

We have terminated our relationship with the vendor in question, and are working to replace them as quickly as possible so that we can continue to stay in touch with news, tips, and tricks.

The OnePager Team

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About Jim

Jim earned his PhD in applied physics at Harvard University in 1977 and has filled both R&D and executive roles at software-development companies since 1981. His employment history includes Texas Instruments, IBM, Landmark Graphics, and GuideWorks/Comcast. His roles have included Senior Member of Technical Staff at TI, Program Manager at IBM, Vice President of R&D at Landmark, Vice President of Marketing at Landmark, and Senior Vice President of Engineering and Development at GuideWorks/Comcast. He co-founded OnePager (originally Chronicle Graphics) in 2005 because he needed the tool himself and hasn't missed the corporate ladder ever since!

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