If you are getting a message that your OnePager license has expired and are a paid user, it is for one of three reasons:
- You recently changed computers, had a hard drive replaced, or upgraded to a newer version of Windows. OnePager license keys are tied to your computer, so if your computer ever changes, you will need to request a replacement key.
- You received a license key from us, but forgot to use it to activate the software. When we e-mail you a license key, the final step is to copy the key from your e-mail and apply it to OnePager to finish activating the software. If you receive a key by e-mail, but forget to apply it, your OnePager license will eventually expire until you actually apply the key.
- Your IT department accidentally wiped out your key as a part of a Windows update. This is not common, but we have seen it happen, and it can usually by remedied by to requesting a replacement key
Please double-check these three things first. If you're still not sure what's going on, contact our licensing department for more help.