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License key has expired

In most cases, if you have purchased a OnePager license, it is good for life. If you are getting a message that your OnePager license has expired and are a paid user, it is for one of three reasons:
  1. You recently changed computers, had a hard drive replaced, or upgraded to a newer version of Windows. OnePager license keys are tied to your computer, so if your computer ever changes, you will need to request a replacement key.
  2. You received a license key from us, but forgot to use it to activate the software. When we e-mail you a license key, the final step is to copy the key from your e-mail and apply it to OnePager to finish activating the software. If you receive a key by e-mail, but forget to apply it, your OnePager license will eventually expire until you actually apply the key.
  3. Your IT department accidentally wiped out your key as a part of a Windows update. This is not common, but we have seen it happen, and it can usually by remedied by to requesting a replacement key

It should be noted that access to (a) version upgrades and (b) technical support are NOT good for life, and are a part of an annual subscription. While you are double-checking your license status, you might also want to ensure that your maintenance subscription is up-to-date so that you can receive technical support and version upgrades for your license. Expired maintenance subscriptions will not invalidate your OnePager license key in most cases.