- You recently changed computers, had a hard drive replaced, or upgraded to a newer version of Windows. OnePager license keys are tied to your computer, so if your computer ever changes, you will need to request a replacement key.
- You received a license key from us, but forgot to use it to activate the software. When we e-mail you a license key, the final step is to copy the key from your e-mail and apply it to OnePager to finish activating the software. If you receive a key by e-mail, but forget to apply it, your OnePager license will eventually expire until you actually apply the key.
- Your IT department accidentally wiped out your key as a part of a Windows update. This is not common, but we have seen it happen, and it can usually by remedied by to requesting a replacement key
It should be noted that access to (a) version upgrades and (b) technical support are NOT good for life, and are a part of an annual subscription. While you are double-checking your license status, you might also want to ensure that your maintenance subscription is up-to-date so that you can receive technical support and version upgrades for your license. Expired maintenance subscriptions will not invalidate your OnePager license key in most cases.