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Blank or Truncated Report after Changing Screen Resolution

If your OnePager chart is oversized, undersized, clipped, or completely blank, it's possible that you are encountering a known issue between Microsoft Project 2016 and older versions of Windows. While this is not a OnePager issue directly, it is something that can impact OnePager in certain circumstances.

The good news is that it's pretty easy to spot, and very easy to fix, as long as you or your helpdesk follow these instructions.

Examples of a Windows/Project 2016 Resolution Issue

Partial or Blank OnePager Reports

In this instance, the OnePager report is partially drawn, but has too much whitespace around the margins:

Report that has been clipped, cropped, truncated, or is not drawn completely. There is too much whitespace or white space around the edges and margins.

In another example, the OnePager report is completely blank:

Empty report

Incomplete Screens

This example shows the OnePager start screen where some buttons appear, but the background and OnePager logo are missing:

Start screen not painted correctly

Here, the OnePager splash screen only shows the version information, but not the OnePager logo:

Incomplete splash screen

Cause

This issue is the result of a bug between Project 2016 and outdated versions of Windows. While it is not a OnePager issue, OnePager is impacted by this disconnect between Windows and Project 2016. Microsoft has fixed this issue with newer versions of Windows 10, but if you are running an out-of-date version of Windows and are using Project 2016, it's possible for this issue to occur until Windows is up-to-date.

There are two main ways that the issue starts to happen:

  1. Moving Project 2016 from one screen to another. This is common if you have external monitors or routinely dock or undock your laptop while Project 2016 is running.
  2. Changing your screen resolution while Project 2016 is running

In both of these cases, your screen resolution is changing, which should cause Project 2016 to resize to the new resolution. The Windows issue is preventing Project 2016 from obtaining the updated resolution, and that stale resolution is being passed along to OnePager, which is what results in the incomplete reports and mis-painted screens.

Best Solution: Windows Update

Microsoft has fixed their issue with Windows 10, so if you use Windows 10, you can run a Windows Update, install all recommended patches, and the issue should go away on its own. Regardless of this issue, Windows Updates are a good way to maintain the stability and security of your computer, so we always recommend keeping Windows up-to-date no matter what.

Keep in mind that Windows Update only updates Windows (the operating system). While you are updating, it's also a good idea to install updates to Project 2016. You can do this by launching Project 2016, and going to File > Account > Update Options, and choosing the Update Now option.

Once both Windows 10 and Project 2016 are up-to-date, please restart your computer.

Workaround: Restart Project 2016

If you do not have time or permission to do a Windows Update, or are on an older version of Windows such as Windows 7 where Microsoft has not yet fixed the issue, you can prevent this issue from happening by closing OnePager and then closing Project 2016. Once both are closed, launch Project 2016 from the correct monitor, and then launch OnePager, and you should no longer see the issue.

The simple act of restarting Project 2016 is a way around the Windows bug, because Project 2016 will pull fresh screen resolution information whenever it is given a clean start. Your new screen resolution will then be passed along to OnePager instead of the stale information from before.

Workaround: Use OnePager Standalone

OnePager only suffers from incorrect screen resolution when Project 2016 is sitting between it and Windows. Taking Project 2016 out of the mix allows OnePager to obtain its screen resolution directly from Windows instead of getting stale information from Project 2016. To do this:

  1. Close OnePager, and then close Project 2016
  2. Launch OnePager from outside Project, using either the desktop shortcut, or from the Windows Start menu.
  3. Optionally, you can now launch Project 2016 separately, if you'd like to have it running while you are using OnePager.

OnePager will run in parallel with Project 2016 without any screen resolution issues. It is the process of running inside Project 2016 as an add-in that is problematic on outdated versions of Windows.