[email protected] +1.303.779.0344

Smartsheet Login Window Does Not Appear

If the Smartsheet login screen fails to appear, or if it appears but is completely blank, it may because you need to install a special browser update for Microsoft Edge.

Even if you don't use Microsoft Edge for day-to-day browsing, OnePager uses a native Microsoft Edge library to help log you into Smartsheet. Most users automatically get this library when they run a Windows Update, but you can also install it manually:

Install Microsoft Edge WebView2 Runtime

After downloading and running the installer, you should see a window from Microsoft confirming that the WebView2 Runtime is being installed:

Once the WebView2 Runtime has been installed, you should not be prompted to install it again, as it is a permanent fix.


Last Updated: November 30, 2021